Introduction
We at Top Spa are committed to providing the best service to our customers. If you are dissatisfied with any of our services or have any complaints, please let us know so we can address the issue and improve our services.
How to File a Complaint
You can file a complaint via one of the following methods:
Online:
Send an email to: [[email protected]]
By Phone:
Call us at: [Women"s Number: 0557030093 - Men"s Number: 0533797223]
In Person:
Visit one of our branches in Riyadh and submit your complaint in person.
Information Required to File a Complaint
Please provide the following information when filing a complaint:
Your full name and contact information (phone number, email address).
A detailed description of the complaint.
Date and time of the problem.
Name of the employee or department involved (if applicable).
Any documents or evidence supporting your complaint (if any).
Complaint Handling Procedures
Your complaint will be registered and a receipt will be sent to you.
Your complaint will be investigated by a specialized team.
You will be contacted to provide updates on the status of your complaint.
We will make every effort to resolve your complaint as quickly as possible.
Customer Rights
You have the right to file a complaint if you are dissatisfied with any of our services.
You have the right to receive a response to your complaint within a reasonable time.
You have the right to request that your complaint be escalated to a higher management level if you are dissatisfied with the initial response.
According to the Consumer Protection Law in the Kingdom of Saudi Arabia, you have the following rights: the right to be informed, the right to access personal data, the right to correct personal data, the right to have personal data destroyed, the right to restrict the processing of personal data, the right to transfer personal data, and the right to withdraw consent.
Important Notes
We are committed to treating all complaints with the strictest confidentiality.
We value your feedback and strive to improve our services based on customer complaints.
Please be sure to review and update this policy regularly to ensure it complies with local laws and regulations.
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