Last Updated: 03–06–1447 AH
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Welcome to Top Spa. We are committed to providing the best experience to our customers. The following policy outlines our refund and replacement rules, aligned with the Implementing Regulations of the Saudi E-Commerce Law.
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1. Refund Policy
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Refunds are issued only in the following case:
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If Top Spa cancels the appointment and no suitable alternative time is available for the customer.
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Refund Processing Time
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Refunds are processed within 5–14 business days.
\nCases Where Refund Is Not Allowed (Article 11 of the Law)
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After the service has started
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When the home-service staff arrives and the customer refuses the service
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For services customized or prepared specifically based on the customer’s request
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For seasonal or time-limited offers once they have begun
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After the service has started
\nWhen the home-service staff arrives and the customer refuses the service
\nFor services customized or prepared specifically based on the customer’s request
\nFor seasonal or time-limited offers once they have begun
\n2. Replacement Policy
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Due to the nature of massage, Moroccan bath, and personal care services, Top Spa does not offer replacements after a service is booked—except in this case:
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If Top Spa cancels the appointment and the customer cannot attend the alternative time.
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In such cases, the customer is eligible for a refund, not a replacement.
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3. Appointment Cancellation or Rescheduling
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Appointments can be cancelled or modified at least 2 hours before the scheduled time.
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Late cancellation or no-show may result in charging the full service amount.
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For home service bookings: If the staff arrives and the customer refuses the service, 50% of the service value will be charged.
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Appointments can be cancelled or modified at least 2 hours before the scheduled time.
\nLate cancellation or no-show may result in charging the full service amount.
\nFor home service bookings: If the staff arrives and the customer refuses the service, 50% of the service value will be charged.
\n4. Contact Information
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For refund requests or any inquiries, please contact us:
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Phone: 0531477704
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Email: [email protected]
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Address: Ibn Al-Haytham Street, Al-Khalij District, Riyadh
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Important Notes
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This policy applies to all Top Spa services, whether performed in-branch (men’s section) or through home service (women’s section).
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The purpose of this policy is to maintain service quality and ensure fairness for both the customer and the service provider.
This policy applies to all Top Spa services, whether performed in-branch (men’s section) or through home service (women’s section).
\nThe purpose of this policy is to maintain service quality and ensure fairness for both the customer and the service provider.